This Privacy Policy employed by Ametros Facilities Management Limited has been developed as an extension of our commitment to ensure that the data we collect and process for the services we offer are subject to adequate protection and respect of our users’ privacy. Ametros FM is committed to protecting your data privacy. This Policy guides how we collect store and use information about individuals and organisations. It will be continuously assessed against new technologies, business practices and the changing needs of everyone we deal with. We are registered under and process data in accordance with the Data Protection Act 1988 and the General Data Protection Regulations. Through the course of our past or present business relationship, we perceive you consent to the appropriate collection and use of your personal data in the manner set out in this policy.

We may change this policy from time to time so please check our website occasionally to ensure you’re happy with any changes. Continued use of the website implies acceptance of the policy.

Data Collection

We collect and processes data about you when:

  • you provide information by filling in an application form on our website
  • you register for an online account that can be used to purchase items or services, or become an AFM team member
  • you have been under contract with us
  • you complete surveys that we use for research purposes (e.g. feedback)
  • you make purchases from us
  • you apply to be a subcontractor
  • you visit our website, leaving information about your computer and visits (cookies)
  • you contact us via phone, email or in person, regarding our business

Two different sets of personal data may be collected, as below:

1) Personally-identifiable Information such as e-mail addresses, billing information, employment status and contact numbers.

2) A subset of that category, Sensitive Data, deserves additional safeguards. Sensitive Data includes, by way of example, Clients’ confidential data, individuals’ home telephone numbers, Bank Account, Income Tax and National Insurance numbers, interview notes, CV’s, etc. Sensitive data deserves and will be given more protection.

In addition, we may collect information through the use of cookies. This information will be anonymous. We may make use of cookies to gather valuable information about how users move around the site. This enables us to understand how the site is used, to make improvements.

Use of Personal Data

Ametros FM collects Personally-Identifiable Information and Sensitive Data only when there is a legitimate business need to do so or when such information is made available to us with your consent. We will inform you about why we are collecting Personally-Identifiable Information and how we intend to use it. We need to collect and store your name, address, and other basic Personally-Identifiable Information, for example, to safely and conveniently provide you with the service you requested, as well as for billing purposes. This information also enables us to develop and customise services better to meet your needs and preferences and to send your important updates and information about relevant products and services available from us and occasionally other sources that may be of interest to you.

Transfer and Data Sharing

Where there is a legitimate business need to do so, we may pass your information between different departments of Ametros FM. Our offices are listed on our website and updated as appropriate. From time to time, we are approached by companies and organisations that have a product or service that we believe may be of interest to you. We will never share your personally-Identifiable Information with these companies. We may, however, use your information to directly send information to you about services from such third parties. We will never share personally-identifiable information about you unless you have authorised us to do so or in circumstances in which we are obliged to do so by law.

Ametros FM does not sell personal data in any form, including mailing lists. All the personal data held and processed by Ametros FM is gathered by Ametros FM and is exclusively for internal use.

Security and Data Protection

We will maintain appropriate safeguards to ensure the security, integrity and privacy of your Personally- Identifiable Information. If your relationship with us includes providing us with Sensitive Data, we will protect that information with extra care. We will not disclose sensitive Data to any third parties and if you so request, will give you the chance to opt out of sharing this information within our own organisation. We understand some data is on a ‘need to know’ basis. We have ‘levels of access’ in place to only share Sensitive Data with the appropriate people within our organisation.

Third Parties and Subcontractors

Occasionally, we may introduce a third party to help us with our contracts. This Policy does not cover those external parties. We are not responsible for the privacy policies or the content of any linked company, however Ametros FM will audit third parties as part of our ISO 9001 Quality Management and as inclusive of this process, review their compliance with GDPR.

Access, Review and Correction

You may request details of personal data held by us. We will take all reasonable measures to ensure that the personal data we hold about you is accurate. We have also implemented procedures to enable you to review and correct your personal information, should there be any errors. When you make a request to access or review the personal data we hold about you, we will request you to verify your identity before the request can be fulfilled.

Such requests can be made by contacting or by making a written request to:

Data Protection Representative,
Ametros FM,
Operations Office,
Universal Square,
M12 6JH


Policy Implementation

Ametros FM will continue to oversee implementation of and compliance with our Policy and will adapt the Policy to reflect changes in technology and the expectations of everyone we deal with. To ensure that we are following our stated Policy, we also conduct periodic and random audits of our Web site, online storage and filing systems.

The Ametros FM Privacy Policy has been developed out of respect for the privacy preferences and choices of our candidates, suppliers, customers, associates and staff. We have established procedures to ensure that every reasonable effort is made to address your concerns. If you have any questions or comments on data protection, please contact us using the details above. If you have a complaint about our handling of data, please contact us in the first instance, so we can address the problem directly. If you feel your complaint on inquiry has not been handled correctly, you have the right to approach the Information Commissioner’s Office